Crappy Service: not Big vs Little

serviceSecond little grocery store closing in the same spot within two years. I wrote an article last year about another store that I liked and it did not make it. This is the same spot and store area. I have grown accustomed to this store and have been able to work out an amiable solution to the stores inability to perform its job properly and create an atmosphere that is inductive of a good business…

So after a big store moved in nearby, a store with huge resources and no ability to care if a customer is important or not. The little store has shut its door and cried all the way to the bank, about the big store…

The point of all this is that the little store sealed its own fate and they did that way before the big store came into the picture. They never got their act together and they never cared about anyone, except if they could paint their fingernails or talk on the cellphone as you as a customer waited to be checked out. This is true of the new big store also, but the new big store has the resources to get by with it and a little store does not have these resources. So everyone flocked to the lessor of the two evils. A proven little store with a crappy attitude or a new big store with tons more items to chose from and the same crappy attitude…

Get my point?

This hold true in Russia, China, Europe and America. In fact the whole world has these same issues and it makes you wonder why businesses are even in business, when they hate the customer to start with…

The little store never built a clientele to survive the rough times with and since the big store offered more value for that crappy service. They win hands down…

Post by Kyle Keeton
Windows to Russia…


kKEETON @ Windows to Russia…

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