I went shopping for a new water boiler today. In Russia everyone heats water by a electric water pitcher (well almost, some use samovars and such) after they filter the water. I am very use to doing this now and even in the village I use an electric pitcher. The other one we had just went out yesterday and I was heating water in a sauce pan this morning and I had a grouchy worried girl that she would not get her tea before leaving for the day…
I decided to solve such a issue and get a new pitcher…
This is a device that you can not live without in Russia and I have become attached to using one daily. Tea is not tea without such a device. At least easy tea and I use the water after it cools down to just drink. They are just a device of necessity, Russians do not trust the water, especially in Moscow. It has chlorine in it and they dislike chlorine…
I dislike chlorine now that I have cleaned my system from such, as in America. I can smell it a mile away and tastes terrible in the water. So we filter the water with charcoal and boil all drinking water. I am lucky that in the village, I have such pure water that I drink it straight from the bucket, but we still have to boil it to have delicious hot tea…
The reason I am talking about this is so that you learn a little more about Russia and to tell you about a company that has changed tremendously since I have started living in Russia ten years ago…
Eldorado is a wonderful company, but at one time I would have not said that. Today I went to buy a pitcher to boil water with and they said one year warranty, full replacement…
I got home and boiled the water. Then after thinking all was good, I went and did something else. The pitcher leaked all over the place and I had a pond in our kitchen…
It simply leaked and since I am like most Russians, I thought; Oh no! Here we go with the games and return bit…
They listened to what was wrong, went and got another one and said they were sorry and I thanked them thoroughly and all was good…
Therefore, I have to say something about such treatment and if you are ever in Russia, Eldorado is the place to shop. The prices are good (water boiler 1900 rubles – $28) and no issues to return a bad item. No questions and they even checked the new one out before I left, to make sure it worked…
Sometimes life is just nice and people are good. Sometimes not, but times like this are what we should thank people for and I thank Eldorado and their employees…
Now Svetochka will not be stressed over her hot tea water… 😉
Maybe someday we can get a samovar…
WtR